Privacy

The Hook Up Center, LLC hereinafter referred to as The Hook Up Center, respects your privacy and is committed to the protection of it. 

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by The Hook Up Center to help protect your personal information.

Why and when The Hook Up Center collects your information

 Personal information you give us The Hook Up Center collects the information you give us, either online or by email or post. In most cases, the personal information The Hook Up Center will collect from you is the personal information we are required to obtain and pass on to the relevant registry when you apply to register a domain name with or transfer a domain name to The Hook Up Center. This information includes your full name, mailing address, phone number, email address and where applicable, your facsimile number. The Hook Up Center also collects your payment details from you when you apply to register a domain name, such as your credit card number or bank account details.

If you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider. We will also collect your payment details from you such as your credit card number or bank account details. 

Website information (including cookies) 

The Hook Up Center makes limited use of cookies on this website. A cookie is a small message given to your web browser by our web server. The browser stores the message, and sends the message back to the server each time you request a page from the server. 

The Hook Up Center only uses cookies to tell us when you have set up an account with us previously (i.e. when you are a “registered user” of our website), and sometimes to let us know how you found our website. Where the cookies tell us that you are a registered user, cookies also allow us to automatically link you to your personalized accounts so that you can easily access any products or services only made available to our registered users, without your having to provide us with your username and password on every web page. The cookies allow us only to identify you in our database if you are a registered user, and to connect you to the relevant products and services on our website, but not to track the pages you visited on our website. 

You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on The Hook Up Center website will not work if you have chosen to do this. In addition to cookies, The Hook Up Center servers register the type of web browser you are using and your IP address when you access our website. 

How The Hook Up Center uses your information

 Use of your information as required by ICANN or other domain administrators, or the registries 

ICANN (the Internet Corporation for Assigned Names and Numbers) is the organization
that governs the functions performed by both its accredited registrars (of which The Hook Up Center is one), and the registries in regulating the domain name registration process. ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top level domain names (ie., com,
net and org) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some of the country code top-level domains. For example, in America the personal information you supply to us in applying for a domain name registration for a .com domain name must be made public on the publicly accessible database run by the .com registry. 

The public policy behind this requirement is that the personal details of domain name license
holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that The Hook Up Center will not be able to control how members of the public may use the information made available on these publicly accessible databases. 

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with The Hook Up Center. If you do not want your personal information to be included in these bulk downloads, you may opt out of this service by providing written notice to The Hook Up Center, or by using the contact us page. 

Use of your information to fulfill our role as registrar 

We will be contacting you and may use the personal details you provide to us, at the time you apply for a domain name registration with The Hook Up Center or during the license period of your domain name registration with The Hook Up Center, to obtain relevant information from you with respect to your domain name application, or, to advise you of all relevant information relating to your domain name license. This includes any account administration information including renewal information and billing information, as well as notices of any important system changes which will impact on your online interactions with us. Each of these functions is necessary if The Hook Up Center is to effectively fulfill its role as the registrar of your domain names. 

Other uses

The Hook Up Center may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from The Hook Up Center regarding additional products and services, simply use the newsletter unsubscribe function available here to notify us that you wish to opt out of this service follow the removal process of said
newsgroup.

We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit The Hook Up Center website on a daily basis. Again this is not used to track any individual customer’s browsing
habits.

We may use your email communications with The Hook Up Center to analyze customer service issues as a way of identifying potential improvements for The Hook Up Center products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval. 

We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse. 

Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally). If you would like to see how your digital certificates provider will treat your personal information, you can find Geotrust’s privacy policy here:
http://www.geotrust.com/resources/legal/privacy.htm 

Disclosure of your information to third parties

 Subsidiary companies The Hook Up Center is based in Columbia, South Carolina, USA. 
Any information that you supply to The Hook Up Center will be shared within the internal company group to facilitate our provision of products and services to you. Third party service providers On occasion, we may supply your personal information to third parties to perform services on our behalf, such as the following: 

  • The distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); 
  • The supply of datacenter storage and maintenance services for our IT systems and infrastructure (by California providers); 
  • The supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or 
  • The supply of billing and payment services. Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential. 

Accuracy

 You may access and update the personal information we provide to the registries in respect of your domain name license at any time. The procedure to do this is explained on the domain transfer form on our website.

If you believe that The Hook Up Center may hold other personal information about you that is inaccurate, please
contact us and we will take reasonable steps to ensure that it is corrected. 

Security

 The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to The Hook Up Center. In order to protect the security of personal information transmitted to The Hook Up Center online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted. In addition, in respect of any payment details you send to us, we reveal only the first six and last three digits of your credit card number on the tax invoice receipt that we send to you for billing purposes. This is to help keep your credit card details secure. You can also use simple precautions to help protect your security, such as protecting against the unauthorized use of your username or password or other authentication id. 

Changes

The Hook Up Center may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it. 

Further information or queries 

If you have any queries or comments, or would like more information concerning The Hook Up Center’s privacy policy, please
contact us.

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